Head of Membership Development

The RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.

Salary: c£50k per annum, depending upon experience and location

Location: London/Hybrid working or Liverpool/Hybrid working

Hours: 35 hours per week, full time, permanent contract

Why Join us?

Our Benefits:

The RIBA offers an amazing employee benefits package which includes (a) a generous pension scheme with employer contributions (up to 12%), (b) life assurance, (c) annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year. For more details on our benefits click here

About the Role

RIBA is looking to sustain and grow its membership both in the UK and internationally. This role plays a pivotal role in leading, developing and delivering this aim. You will be managing the Development and the Stakeholder Management teams and creating and implementing recruitment strategies across a range of membership grades, both individual and organisational.

What are we looking for?

• Experience of working in a consumer service business (ideally in a membership organisation) where retention, loyalty and recruitment of customers/members are important to the business and organisation.
• A strong senior leader with impressive negotiation, communication and presentation skills, who has successfully led teams, managed resources and budgets, worked collaboratively with a wide range of stakeholders and developed client/member recruitment plans.
• Experience of setting and delivering sales objectives through the introduction and management of individual and team KPI’s and providing the necessary coaching, support and feedback to ensure team members successfully deliver their own individual objectives.
• Strong numerically, able to construct, interrogate and fluently present financial data to different stakeholder groups.
• Experience of producing and presenting reports, project managing and leading meetings.
• An understanding of the nature of professional membership organisations.
• An ability to motivate a dispersed team of colleagues with membership recruitment responsibilities.
• Excellent knowledge of CRM database management and experience of creating bespoke reports, interrogating and manipulating data and using the information to inform strategic decisions

If you would like to apply for the position, please view the full job description below (found at 'supporting documents') and submit your CV and covering letter using the form below. (for this position, “Work Examples” are not required). Additionally, please ensure that you complete our Equal Opportunities Monitoring Form which will be submitted separate from your application.

Closing date: Sunday 24 September 2023
Interview date: Thursday 12 October 2023

Due to high volumes of applications we are unable to respond to everyone, however, should you be shortlisted for interview we will be in touch.  We may also close an advert earlier than the date above if we receive enough quality applications.

Please note that you must be able to demonstrate that you have the Right to Work in the UK.  We are unable to proceed with any candidates who cannot show the relevant documentation so please only apply if you meet these criteria. Unfortunately, we are unable to offer visa sponsorship.

The RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. We champion work/life balance and welcome requests for flexible working across our organisation. We value applications from all sections of society and appreciate divergent experience, therefore if you are excited about the role and working with us, yet your experience may not align perfectly with every single skill or competency, we encourage you to apply anyway.  

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