Digital Support Analyst
Be part of the vision; be part of the RIBA.
The RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.
Salary: £30,000 - £35,000 per annum depending on experience
Hours: Full time, 35 hours per week, permanent contract
The Digital Support Analyst role is a member of the Live Services team who works closely with users, internal and external teams to implement business changes and resolve support tickets.
In your role you will support identification and rectification of issues of the RIBAs digital live systems, coordinating 2nd and 3rd line response to resolution. You will be responsible for ensuring that tasks are prioritised and defined correctly and ensuring that they are delivered on time and within budget.
In addition, you will be instrumental in supporting ongoing testing, and be part of a major digital transformation programme currently underway.
To succeed in this role, you will possess:
- Demonstrable experience in a technical software support role
- Experience coordinating tasks and building relationships with internal teams and third-party suppliers
- Familiarity with Agile, Scrum, and Kanban processes
- Experience with software testing processes.
- A strong ability to manage and prioritise work effectively
- Excellent written and verbal communication skills
The RIBA is committed to supporting the worldwide decarbonisation efforts, and our Technology Directorate’s role is to facilitate and drive efforts to minimise the RIBA’s carbon impact through all of our technology services and initiatives.
How to apply
If you would like to apply for the position, please submit your CV and covering letter using the form below (for this position, “Work Examples” are not required so please submit your CV or covering letter again in this field). Additionally, please ensure that you complete our Equal Opportunities Monitoring Form which will be submitted separate from your application
Please read job description: Digital Support Analyst (via the link below)
Closing date: Tuesday 10 August 2021
Interview date: TBC (approx. 1 - 2 weeks after closing date)
The RIBA is a progressive employer, committed to developing a diverse workforce. We encourage applications from all sections of society and welcome requests for flexible working across our organisation.
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