Penguin Recruitment

Technical Support Supervisor - £40k+ Package

Expiring today

£40000 - £42000 per annum + + Package
06 Nov 2020
04 Dec 2020
Abi MacNamara
Job (Function)
Health & Safety
Contract Type
Full Time

Technical Support Supervisor -£40k+ Package

(Plumbing & Heating / Mechanical)

Job Summary

Your role is to offer technical assistance and guidance to the Dwelling Team, whilst managing and supervising the operatives under your remit. The role requires a good knowledge of building maintenance services/engineering associated with repairs and installation works, as well as experience within social housing contracts and construction or building services industry.

The role will be primarily office-based but with a requirement to visit sites, to inspect quality of work carried out by operatives, ensuring all relevant standards and contractual obligations are met.

Key Responsibilities

  • Performance manage operatives to maximise efficiency.
  • Responsibility for the issuance of the van stock and requesting reports on use to analyse demand and trends to alter/revise the stock requirements and levels
  • Offer technical support to operatives and assist the Dwelling Team with capacity, resource allocation and requirements, ensuring that the operatives remain productive without overstretching and effecting performance.
  • Analysis of performance statistics examine reports and investigate failures.
  • Reduce non-conformities, increase our customer satisfaction and 1st time fix rate.
  • Analyse post inspections to the contractual requirements, report on findings, and investigate/ resolve negative reports and failures.
  • Liaise with purchasing to produce reports of high value material orders and examine the works to validate and produce chargeable orders where necessary.
  • Handling stage 2 complaints as per company procedure and maintain records for performance monitoring.
  • Production costs and quotes for jobs where required using the company's IT system and following contractual procedure and requirements.


  • 'Multiple visits' jobs are to be thoroughly examined and investigations carried out to analyse issues and offer reports on the findings.
  • Carry out trend analysis of the engineers and determine their most suitable roles within the team.
  • Carry out regular toolbox talks and issue regular performance reports whilst offering incentives to the team and individuals to promote success.
  • You will attend to site in emergency situations to offer support and report back to management and the team.
  • Follow the framework of performance management and monitoring, championing best practice and a high-level performance culture throughout the Company

Knowledge Skills and experience

  • Hold current ACS Qualifications. 5 years + experience in a similar role.
  • Level 3 (or higher) qualification in Building Services-related area.
  • Domestic Installer Part P qualified (preferred but not essential)
  • Knowledge of mechanical and electrical components associated with repairs and installation works.
  • Knowledge of construction or building services sector.
  • Experience of working in a supervisory role with an M&E-based advisory capacity.
  • Experience in working to deadlines in a busy office environment.
  • Strong skills in Microsoft Office Suite.
  • Effective verbal and written communication skills and ability to work with people in a variety of circumstances and from various backgrounds.
  • Possess a thorough, organised and detail-oriented approach to work.
  • Able to plan, prioritise, and coordinate, multi-task and complete work assignments within deadlines
  • Good written and verbal communication skills.
  • Must have a flexible approach to working with others.
  • Ability to work under pressure
  • The ability to work in a team as well as on your own initiative
  • Good time management skills
  • Attention to detail
  • Positive 'Can Do' attitude

If this sounds like an interesting opportunity to you, please contact Abi Macnamara at Penguin Recruitment on 07387357203

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