Membership Advisor

Be part of the vision; be part of the RIBA.

The RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.

Salary: £25,088 - £29,000 depending on experience (inclusive of London weighting)

Location: Homeworking (with potential return to our London HQ in due course)

Hours: 35 hours per week. Fixed term contract until 18 December 2020

As we move through 2020 to a new ‘normal’, the Membership Services team is looking to draw the challenging 2020 renewal period to a conclusion as well as simultaneously prepare and plan for the 2021 membership year. These are unprecedented times and we are looking for two proactive, quick-thinking and flexible Membership Advisors to work as part of a team, to support all of its’ efforts.

Reporting to the Head of Membership Services, you will be supporting the department by taking on key duties to assist and encourage membership retention for the close of this challenging year. You will be a first point of contact for internal and external stakeholders when dealing with enquiries, either signposting or taking appropriate action. It is essential, therefore, that you have experience of the following;

• Experience of making and handling high levels of telephone calls
• Ability to manage relationships effectively and professionally
• Experience in a member/customer relations/service based environment (ideally where retention, engagement, loyalty and reactivation are important factors)
• Knowledge and understanding of managing members
• Experience of using CRMs to manage member records
• Administration experience including use of basic IT packages such as MSTeams, Word/Outlook/Excel
• Attention to detail and ability to work proactively
• Ability and willingness to learn new skills and work proactively to develop new areas

You will be able to understand complex issues and themes. It would be preferable to have an understanding of membership organisations and architecture (but this is not essential).

The RIBA offers employees a range of staff benefits including 26.5 days of annual leave + half-day for Christmas shopping, paid closure between Christmas & New Year, season ticket loan and generous pension scheme. For more details on our benefits click here

If you would like to apply for the position, please click ‘Apply’ to send a CV and covering letter
Additionally, please ensure you send a completed Equal Opportunities Monitoring Form and Applicants statement (accessed by clicking “Application Form” below) to recruitment@riba.org

Please read job description: Membership Advisor 
Closing date: 19 July 2020
Interview date: W/C 27 July 2020

The RIBA is a progressive employer, committed to developing a diverse workforce.  We encourage applications from all sections of society and welcome requests for flexible working across our organisation.

Registered Charity No. 210566